Published on May 25, 2025: The automated customer service revolution within everyone's reach. Can you imagine being able to respond to your customers 24/7, improve their experiences, and increase sales, but without any programming skills? When we at Sintonai support companies that are still hesitant to make the leap to automated customer service, I always hear […]
In the fast-paced world of commerce, unique opportunities arise every day if we know how to identify, nurture, and convert each potential client into a real sale. As CEO of Sintonai, I have seen entire businesses transform by optimizing sales processes, supported by artificial intelligence and real data. My experience of more than 20 years has allowed me to
May 23, 2025 How can WhatsApp's automatic response transform your customer experience? If you were to ask yourself right now how many messages your business receives per day via WhatsApp, would you know the exact number? For most businesses, the instant messaging channel is a gateway to...
Investing in lead generation: the key to growth in a demanding market. Have you ever wondered if it's really worth investing in lead generation? Every day I speak with marketing and sales managers who ask me if the resources dedicated to "generating opportunities" have a tangible return. I'm passionate about this question because
Published on 05/20/2025 How to get started: much more than responding quickly Today, no one doubts that the customer experience depends on immediacy and personalization, but I still see companies that don't dare to take the leap to automating customer service. For years, at Sintonai, I've been helping companies transform their processes and
Confirming appointments via WhatsApp for free is one of the most convenient and effective ways to manage your clients' or customers' attendance. Nowadays, almost everyone uses WhatsApp as their primary means of communication, making this platform perfect for sending appointment reminders or confirmations quickly.
In 2025, Spain took an important step toward protecting consumer rights with the approval of the new customer service law, also known as the "3-Minute Law." This legislation seeks to improve the quality of customer service, ensuring faster response times and
If you've ever dreamed of creating your own AI virtual assistant, like Jarvis in the Iron Man movies, you've come to the right place. Today, technology has advanced so much that you can build your own virtual assistant using free tools like Python, ChatGPT, and messaging platforms like WhatsApp.
A standard operating procedure (SOP), also known as a standard operating process (SOP), is a document that clearly and precisely details the instructions for performing a specific task or process within an organization. Its purpose is to ensure that all people who perform the task or process are fully aware of the procedures.
Minerva AI is one of Google's most advanced ventures in the field of artificial intelligence, specifically designed to solve complex mathematical problems and scientific calculations. This technology not only understands text like other language models, but can also handle equations, interpret graphs, and solve problems that require mathematical reasoning.
Marketing has evolved rapidly in recent years, and one of the technologies that has most transformed this sector is artificial intelligence (AI). Now, it's not just about segmenting audiences, but about deeply understanding each customer and offering personalized experiences that truly resonate. This is what is known as marketing.
If you're thinking about implementing an ERP system for your business, Odoo has likely appeared on your radar. This open-source platform is known for its flexibility and scalability, but, like any tool, it also has its drawbacks. Understanding these is crucial to making an informed decision, especially if you're looking for a system that
Choosing the right management software is one of the most important decisions for any company looking to improve efficiency, reduce costs, and optimize its daily operations. Two of the most popular platforms in this field are Odoo and Holded, each with its own advantages and disadvantages. Although at first glance they may seem
Published on May 19, 2025 Why do so many companies fail when implementing a CRM for sales? I've been working with small and large businesses for over two decades, and even today I'm amazed at how a resource as powerful as a CRM for sales can become a source of frustration instead of a
Published on 2025-05-18 Why the ecommerce chatbot is the key to your digital strategy Today, the difference between an efficient ecommerce and an unforgettable one lies in the quality of the service you offer, and more and more companies are recognizing this. Immediacy, personalization, and omnichannel are no longer an option, but a
Published May 17, 2025 Introduction: Transforming Customer Service in the Digital Age Recently, in a meeting with a team of entrepreneurs, the question I hear almost every week came up: “Can you really automate WhatsApp Business and get real results, or is it just another fad?” My answer was straightforward:
Published on May 16, 2025 Discover how to transform your e-commerce with the intelligence of chatbots. E-commerce is growing every year at a speed that, if we're not vigilant, can leave us out of the game. If you've ever wondered why some online stores sell much more and manage to build customer loyalty, why are you so worried about the impact of chatbots on your e-commerce business?
How WhatsApp links are revolutionizing customer service in e-commerce If there's one thing I've learned after more than 20 years helping companies grow, it's that true digital transformation comes from creating human, relatable, and effective experiences. Today I want to explain how WhatsApp links have changed the game in the
