What difference does a conversational CRM make compared to a traditional CRM?

Conversational CRMs enable real-time interaction with customers through messaging channels and AI-powered chatbots, while traditional CRMs typically focus on static data storage and management. The conversational approach increases agility, personalizes the experience, and increases customer satisfaction.

How long does it take to implement a conversational CRM with Sintonai?

Basic implementation can be completed in less than a week. At Sintonai, we provide personalized guidance throughout the process to configure flows, connect channels, and customize the experience to your needs. We always strive for a quick and easy transition.

Is the 500-message free trial really obligation-free?

Yes. You can try our conversational CRM solution with 500 free web-based messages, with no commitment or credit card. It's ideal for discovering the platform's potential before taking the next step.

Does my company need to be technologically advanced to use conversational CRM?

No advanced knowledge is required. Our team at Sintonai is always available to support you and adapts the tool to each sector, whether traditional or digital. The conversational CRM is designed to simplify, not complicate.

What direct impact can I expect on my sales?

Companies that integrate conversational CRMs often experience an increase in lead conversion and improved customer retention, thanks to personalized and faster service. In many cases, this type of system helps increase sales by up to 25% in the first few months.

Beneficios de aplicar crm conversacional en tu estrategia digital

Why is conversational CRM the future of digital strategy?

In recent years, I've seen many companies move from managing their customers with spreadsheets and scattered emails to implementing revolutionary conversational CRM solutions that transform the customer-brand relationship. The digital dynamic has changed: users are looking for real-time answers, human interactions (even if they're automated), and personalized experiences that feel seamless. The key to achieving this? Adopting new technologies that promote natural dialogue—and that's where conversational CRM excels.

AI Agent for your business FREE

For a limited time only! Try it for free! SintonaiMaximize your sales, reduce your costs, and improve your customers' experience with our intelligent chatbots.

Request your Free Trial

At Sintonai, we work every day to bring these tools to businesses that want to boost their service and sales. It's not just about adopting technology, but also about embracing a more human way of connecting. Join me to discover how this system can make a difference in any modern digital strategy.

What is a conversational CRM? Beyond traditional software

Conversational CRM isn't a simple evolution of legacy customer relationship management platforms. It involves integrating instant messaging channels, AI-powered chatbots, and automation systems to engage and serve your customers in real time, wherever they already engage: WhatsApp, Instagram, the web, and more.

At Sintonai, we focus on systems specifically designed to capture not only data but also the emotions, questions, and needs of each customer, all instantly. That's the true potential: moving from passive systems to proactive tools that improve every interaction. I've helped companies that, after just one week of using conversational CRMs, have already cut their customer service response time in half.

Imagine, for example, an online store that receives dozens of questions daily about shipping, products, or returns. Thanks to a conversational CRM, all this information flows automatically, recording each customer's history, identifying cross-selling opportunities, and ensuring no message goes unanswered.

Main benefits of conversational CRM in digital strategy

In my experience, those who have embraced conversational CRMs in their digital strategies have experienced notable transformations. The first major benefit is immediacy: recent studies show that 82% of consumers expect an immediate response when contacting a company online. A conversational system helps meet that expectation, building loyalty directly from the first message.

Furthermore, customized automation, which we at Sintonai develop in an advanced way, saves resources and critical time in both the sales and after-sales areas. For example, a company that received 200 logistics inquiries daily was able to manage them with just 30% of human resources, thanks to AI-powered automated conversation flows.

Another key aspect is the 360-degree view of the customer: the conversational CRM stores every chat, preference, and relevant data, facilitating trend analysis and anticipating needs. This allows teams to segment campaigns and communications with a precision that was previously unthinkable.

How do Sintonai and I drive business success with conversational CRM?

I've been helping Spanish companies transform their digital strategy for over 20 years, focusing on tools that truly make a difference. At Sintonai, my team and I design conversational CRM solutions tailored to all types of sectors: from e-commerce and hospitality to education and healthcare. Our approach is practical and personalized.

For example, when a business needs to scale its customer service during high-traffic campaigns, we analyze user journeys together and set up a conversational CRM that increases responsiveness without sacrificing quality. We also integrate advanced analytics to enhance each conversation's value, identifying rapid sales and improvement opportunities.

The entire process is results-oriented: we don't want to complicate the technology, but rather make it meaningful, tangible, and measurable from day one. Under my leadership, Sintonai prioritizes proximity and transparency so that every company can make the digital leap with confidence and security.

Free trial: Take the leap to automation with Sintonai

I've always believed that the best way to adopt a new tool is to experience it. That's why we offer a 500-message free trial via the web so you can check out, without obligation, the potential of our conversational CRM in your own business.

This demo lets you try our smart workflows, experience integration with your favorite channels, and start collecting real data from the first contact. This way, both your team and your customers will experience the difference of automated, efficient, and empathetic service. The barrier to entry is minimal, but the qualitative leap is enormous.

At Sintonai, I'll personally guide you through the first steps, tailoring the tool to your industry, strategy, and needs. Digitalization is now more accessible, cost-effective, and human than ever.

Data, trends, and the future of conversational CRM in Spain

The data speaks for itself: according to a Salesforce report, 791% of consumers in Spain expect a direct and personalized conversational experience on their preferred channels. This trend is accelerating with the arrival of generative AI, which enables even more empathetic and effective solutions.

We're at a turning point. Every interaction counts, and conversational CRM is the bridge between automation and human warmth. Companies that once found it impossible to serve hundreds of customers simultaneously can now do so thanks to intelligent systems that learn and improve in real time.

In our experience at Sintonai, those who have taken the plunge have not only increased sales but have also achieved more loyal and satisfied customers, reducing complaints and improving the work environment. The future of digital marketing inevitably involves conversational CRM.