Can I integrate Sintonai's Odoo AI customer service with multiple channels?

Yes, Sintonai agents can respond automatically from Odoo on multiple channels: web chat, WhatsApp, email, and even phone support when the workflow requires it. All customer history is centralized to provide seamless and contextual support.

How long does it take to implement the AI system in Odoo?

In most cases, we can have a pilot up and running in less than 48 hours. I personally assist with the initial setup and customization to ensure the automation is accurate and useful from the start.

What advantages does service automation offer compared to a conventional support team?

It enables real-time 24/7 support, eliminates downtime, only escalates complex cases to human resources, and helps scale the business without increasing costs. Additionally, AI learns and adapts based on feedback and metrics, constantly improving the experience.

Is it possible to try Odoo AI customer support before signing up?

Of course. We invite you to create an account and use our free 500-message trial at https://dashboard.sintonai.com/createAccount, where you'll experience automation for your own workflows firsthand.

How does Sintonai protect the privacy of my data in Odoo?

We implement advanced security protocols, end-to-end encryption, and comply with GDPR regulations. Customer and ticket data is only used to optimize service and is never shared with third parties.

Implement a 24/7 customer service system in Odoo with AI agents

July 18, 2025

Transforming Customer Service in Odoo with AI: The Path to 24/7 Support

AI Agent for your business FREE

For a limited time only! Try it for free! SintonaiMaximize your sales, reduce your costs, and improve your customers' experience with our intelligent chatbots.

Request a free demo

We live in a market where immediacy is everything. Adapting customer service in Odoo with AI has become a strategic necessity for any company that aspires to grow and retain its customers. From my experience as CEO of Sintonai and after more than two decades in the marketing world, I have witnessed firsthand the radical leap that automating customer service through artificial intelligence represents within the most versatile ERP ecosystem: Odoo.

Let me walk you through a model that not only promises continuous support, but delivers, improving your conversion rates and business satisfaction. In this guide, I show you how together we can transform ticket, inquiry, and sales management using smart, efficient, and always-on agents.

24/7 Customer Support with Odoo AI

What is Sintonai and how do we personally help businesses?

At Sintonai, we've established our platform as the most robust option for automating customer service in Odoo with AI. What truly sets us apart is the practical and personalized support I offer: I'm involved from the first steps of integration, working with each company to identify specific areas for improvement in their support and sales workflows.

Imagine an SME that receives inquiries on its website and WhatsApp at any time. Historically, it relied on team availability. With our solution, in a matter of days we implemented a system where the same AI agent responds accurately and contextually, referring only critical cases to human staff. The result: a real 83% reduction in response times and a 21% increase in sales closed through automated inquiries.

This level of customization and support is only possible because, at Sintonai, each client receives expert follow-up and a data-driven action plan, not empty promises. Our mission is to make AI your best business partner, not just a technical component within Odoo.

AI Agent for your business FREE

For a limited time only! Try it for free! SintonaiMaximize your sales, reduce your costs, and improve your customers' experience with our intelligent chatbots.

Request a free demo

Intelligent Service Automation: Seamless Integration with Odoo

Integrating artificial intelligence agents into Odoo isn't just about technology; it's about strategy and immediate value. Once connected, the system analyzes tickets, detects patterns in frequently asked questions, and continuously learns from previous interactions. This allows you to answer both technical and sales questions, providing instant information on policies, deadlines, and inventory. All from the same Odoo interface your team already knows.

As a result, minor incidents never become overwhelming to staff: we can configure intelligent rules that prioritize and escalate based on urgency or VIPs, increasing resource efficiency by up to 60% (TP3T). I've seen companies with limited teams multiply their workload and reduce fatigue thanks to AI.

In addition, Sintonai agents adapt to each company's tone and standards, ensuring a consistent experience across all channels. A practical example: an online store that received complaints about late shipments now automates proactive responses and offers personalized solutions based on customer history detected in Odoo.

Real benefits of 24/7 customer service: data, trends, and added value

The numbers prove it: according to our own internal analysis, 661% of mid-sized business support inquiries occurred outside of business hours in 2025. If you don't respond immediately, you lose sales and reputation. Automation doesn't mean cold feet. Odoo's advanced AI can anticipate needs, ask if the answer was helpful, or suggest offers based on purchase history.

Average reduction of 40% in manually handled tickets.
Increase in NPS (Net Promoter Score) by up to 1.2 points after three months.
Operational savings equivalent to 1.5 employees for every 10,000 messages processed.

We are passionate about technology contributing, not replacing. That's why I encourage you to try our free 500-message demo Online, no-obligation: this is the best way to discover in real time the impact of Odoo AI customer service on your business model.

Your future with Odoo AI customer service: real-life transformation examples

I recall the case of a company that, after implementing our AI agent in Odoo, went from taking hours to answering tickets to having 95% of queries resolved in less than five minutes. The effect isn't just operational: statistics show that 72% of customers cite speed of response as their main reason for satisfaction.

Whether integrating web chat, WhatsApp, email, or even automated phone support, Sintonai offers a scalable and flexible platform that grows with you. We like to say that you don't just add AI; you add a continuous improvement methodology and human-centered care, because relationships should never be just data.

I'm convinced this is the natural evolution of any organization using Odoo: transforming their internal processes into authentic customer experiences, boosting sales and reputation. Our team (and I personally) are ready to help you every step of the way.