How to request deletion of your data

1. Who can request it

• Sintonai Customers (businesses that have connected their WhatsApp Business number or use our dashboard): can request deletion of their account and all their business data, including conversations with their customers.
• People who messaged a business that uses Sintonai on WhatsApp, through its website chat or by phone: can request deletion of their messages and contact details. The business is the controller of that data; you can contact the business or us directly, and we will pass the request on and carry it out with the business's agreement.
• Anyone else who has written to us or visited our website.

2. How to request it

Email manuel@sintonai.com with the subject "Data deletion" and include:

• If you are a Customer: your company name, the account email and the connected WhatsApp Business number.
• If you messaged a business: your phone number (the one you use on WhatsApp) and, if you know it, the name of the business.
• Whether you want everything deleted or only part of it (for example, a specific conversation).

To protect your data, we may ask you to confirm the request from the account email or from the same WhatsApp number. We do not ask for ID documents unless there is reasonable doubt about who is making the request.

3. What we delete

• Conversations (messages, audio, images and documents) and the contact details of the people who wrote.
• The WhatsApp access token and the WhatsApp Business Account (WABA), phone number and Meta business portfolio identifiers, and we unsubscribe our app from that number's messages.
• The agent's configuration, the business information and the files uploaded to the dashboard.
• The dashboard account and its users.

We only keep what the law requires us to keep, such as invoices (up to 5 years), restricted and not used for anything else. Messages already delivered remain on the recipient's phone and in the WhatsApp app: that is outside Sintonai's control.

4. Timeframe

We acknowledge the request within 3 business days at most and complete the deletion within 30 days at most. We email you when it is done. The database provider's backups rotate automatically and expire in their normal cycle.

5. How to disconnect your WhatsApp number from Sintonai

You can disconnect it yourself at any time, without waiting for us, in any of these ways:

• In Meta Business Manager (business.facebook.com): Settings › Accounts › WhatsApp accounts › choose your account › Partners tab › remove Sintonai.
• In Facebook: Settings & privacy › Settings › Business integrations › Sintonai › Remove.
• Or email manuel@sintonai.com and we will disconnect it for you.

Once disconnected, Sintonai immediately stops receiving and sending messages through that number. The number and the WhatsApp Business Account remain yours. If you also want us to delete the data, request it as described in section 2; otherwise it is deleted anyway within 30 days of the end of the contract, and conversations after 12 months.

6. More information

Processing details are in our Privacy Policy. If you are not satisfied with our response, you can lodge a complaint with the Latvian Data State Inspectorate (Datu valsts inspekcija, www.dvi.gov.lv).

SIA "Sintonai"
Registration no.: 40203665755
VAT no.: LV40203665755
Registered office: Ganību dambis 26A, Rīga, LV-1005, Latvia
Email: manuel@sintonai.com